📋 ShopiPersia Seller Policy

1. Seller eligibility & registration

must read To become a seller on ShopiPersia, you must be a registered business entity or an individual artisan with a valid national ID / trade license. All sellers are required to provide:

• Legal business name & contact details (phone, email, physical address).
• Bank account or payment provider information for settlements.
• Product category approval – some categories (e.g. health, supplements, electronics) require extra certification.
• Agreement to the ShopiPersia Terms of Service and this Seller Policy.

We reserve the right to verify documents and perform background checks. Approval is at the sole discretion of ShopiPersia.

2. Product listings & content guidelines

Every listing must be accurate, clear, and compliant with Iranian and international trade regulations. Sellers are responsible for the content they publish.

✅ Listing requirements

• High-quality images – at least 3 images per product (min. 800x800 px).
• Descriptive titles – include brand, model, key features (no all-caps or excessive emojis).
• Detailed descriptions – material, dimensions, usage, care instructions, and origin.
• Attributes – color, size, weight, SKU, and other relevant variants.
• Authenticity – for branded or handcrafted goods, proof of authenticity may be requested.

3. Pricing, promotions & fees

Sellers set their own prices, but must comply with fair pricing practices. ShopiPersia charges a competitive commission on each successful sale (the exact rate depends on the category, displayed during listing creation).

• Transparent pricing – include all taxes and duties in the final price (or clearly separate them).
• Promotions – you may run discounts, coupons, or bundle deals, but they must be genuine (no fake “original price” inflation).
• Commission – deducted automatically from your settlement. The commission structure is published on your seller dashboard.
• Payouts – settlements are processed weekly (every Wednesday) via local bank transfer or selected wallets.

4. Shipping & fulfilment policy

Fast and reliable delivery is essential for customer satisfaction. ShopiPersia encourages sellers to use ShopiPersia Logistics (preferred partner) or any reputable courier.

• Domestic shipping – dispatch within 2 business days; delivery within 3–7 days (Iran).
• International shipping – clear delivery timelines must be stated. Sellers are responsible for customs declarations and compliance.
• Tracking – all orders must include a tracking number updated in the system within 24 hours of dispatch.
• Shipping costs – either free shipping, flat rate, or calculated at checkout. Sellers must clearly communicate shipping fees.

Failure to ship on time may result in penalties, including temporary suspension of selling privileges.

5. Returns, refunds & customer satisfaction

ShopiPersia believes in hassle-free returns. Sellers must honor the 14-day return policy for eligible products (unless clearly marked as non-returnable, e.g., perishables or custom-made items).

🔁 Return process

• Buyers may request a return within 14 days of delivery.
• Return shipping costs are covered by the seller if the item is defective or not as described.
• Refunds are processed within 5 business days after the returned item is received and inspected.
• For change-of-mind returns, sellers may charge a restocking fee (up to 15%) – must be disclosed in the listing.

6. Seller protection & dispute resolution

ShopiPersia provides a structured dispute resolution process. Sellers are protected against:

• Fraudulent chargebacks – we verify each case with payment partners.
• Unfair negative reviews – if a review violates our content policy, sellers can request a review audit.
• Unpaid orders – ShopiPersia guarantees payment for confirmed orders (subject to terms).

Disputes must be raised within 30 days of the incident. Our support team will investigate and provide a final decision.

7. Prohibited activities & restricted items

To maintain a safe marketplace, sellers are strictly prohibited from:

• Selling counterfeit, stolen, or illegal goods (including replicas).
• Manipulating reviews, ratings, or search rankings.
• Sharing customer data with third parties without consent.
• Using aggressive or deceptive sales tactics (e.g., fake scarcity).
• Listing items that violate Iranian law or international sanctions.

Restricted categories (e.g., electronics, cosmetics, food) require additional compliance documentation. Contact seller support for category-specific guidelines.

8. Termination & policy enforcement

ShopiPersia reserves the right to suspend or permanently terminate a seller’s account for policy violations, poor performance, or fraudulent activity. Before termination, we will issue a warning (except for severe violations).

• Performance standards – sellers with an order defect rate > 5% or cancellation rate > 3% may be reviewed.
• Appeals – terminated sellers may appeal within 14 days; decisions are final.
• Outstanding settlements – pending payouts will be held for 60 days to cover potential chargebacks.

📌 Additional compliance notes

All sellers must comply with the Iranian Consumer Protection Law and the ShopiPersia Privacy Policy. We encourage sellers to attend our monthly webinars to stay updated on policy changes.

• Taxes – sellers are responsible for reporting and paying applicable taxes.
• Intellectual property – if you receive a takedown notice, respond within 48 hours.
• Language – listings must be in Persian (Farsi) or English; bilingual is preferred.