Legendary Service: The Key is to Care Ken Blanchard (Farsi)

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Legendary Service: The Key is to Care Ken Blanchard (Farsi)

Name: Legendary Service: The Key is to Care Ken Blanchard (Farsi)
Brand: ShopiPersia
SKU: DKP-13613004
Price: 39 EUR
Availability: InStock
Author: Ken Blanchard
ISBN: 9786004971317

Writer: Ken Blanchard

€39.00

"Legendary Service: The Key is to Care" by Ken Blanchard, co-authored with Vicki Halsey and Kathy Cuff, is a book that focuses on the importance of providing exceptional service to customers. The authors argue that organizations can stand out by creating a culture of service where every employee is dedicated to meeting customers' needs and exceeding their expectations. The book introduces the "ACE" model, which stands for Anticipate customer needs, Create positive emotional experiences, and deliver Excellent recovery when things go wrong. Through real-world examples and practical advice, Blanchard and his co-authors illustrate how companies can transform their service approach and build customer loyalty. "Legendary Service" emphasizes the idea that caring for customers is at the core of delivering outstanding service.

Pages: 155
Language(s): Persian (Farsi)
Genre: Business
ISBN: 9786004971317
Persian Title: کتاب خدمت بی نظیر به مشتریان اثر کنت بلانچارد

Product SKU: DKP-13613004

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Management and leadership are essential pillars of any successful organization, guiding teams toward achieving goals efficiently and effectively. Management focuses on planning, organizing, and coordinating resources to ensure smooth operations. It involves setting objectives, monitoring performance, and implementing strategies to maximize productivity. Good management relies on structured processes, delegation, and problem-solving to maintain stability and efficiency in an organization. Leadership, however, goes beyond managing tasks; it inspires and motivates individuals toward a shared vision. Great leaders cultivate strong relationships, encourage innovation, and adapt to challenges with resilience. Leadership involves emotional intelligence, communication skills, and the ability to empower teams, fostering a culture of trust and collaboration. While management ensures order and structure, leadership drives change and growth, making both crucial for long-term success.

Weight	200 g
Condition	New
Product Type	Management & Leadership
Writer	Ken Blanchard
Genre	Business
Format	Paperback
Origin	United States
Book Size	Octavo

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Legendary Service: The Key is to Care Ken Blanchard (Farsi)

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