Thank you for shopping at ShopiPersia. We value your trust and want you to enjoy a smooth and reliable shopping experience with us.

Your Satisfaction Is Our Priority

At ShopiPersia, we take pride in offering authentic Persian products and high-quality items carefully sourced from trusted artisans and manufacturers. Our goal is to ensure that every customer is completely satisfied with their purchase. However, we understand that sometimes things don’t go as planned — that’s why we offer a simple and fair 30-day return and refund policy.

Global Return Centers for Your Convenience

We maintain dedicated return offices across Europe, Australia, and the United States. This means you can easily return your package to a local address in your own country — without international shipping hassles or extra customs costs.

European return centers are available in all member countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

Customers can confidently send their returned items to the nearest ShopiPersia Return Center in their region. Our team will handle the process quickly and efficiently to ensure you receive your refund or replacement without delay.

30-Day Return Guarantee for Damaged or Defective Items

If your product arrives damaged, defective, or not as described, you’re entitled to a full refund or replacement within 30 days of delivery. We want you to shop with confidence knowing that your order is protected.

To qualify for a return:

• The item must be unused and in its original packaging.
• A photo or short video showing the damage or defect must be provided.
• You must contact our support team within 30 days of receiving your order.

Once your return request is approved, we will guide you through the return process and ensure a smooth refund or exchange.

Return Shipping Costs

Customers are required to use the cheapest available shipping method for returning items. The maximum reimbursable shipping cost is €10 (or the equivalent in local currency).

If the item is confirmed as damaged or defective, ShopiPersia will cover the return shipping cost as store credit for future purchases. In special cases, when requested, we can issue a full refund directly to your bank account.

How to Request a Return or Refund

1. Contact our support team at 📧 [email protected] or use the Contact Us form.
2. Provide your order number, product name, and a clear description of the issue.
3. Attach photos or videos (if applicable) to speed up verification.
4. Once approved, you’ll receive instructions on how and where to return your item, including the nearest regional return address.

Refund Processing Time

After we receive and inspect your returned item, a refund will be issued to your original payment method within 5–10 business days. You’ll receive an email confirmation once the refund has been processed. Depending on your bank, it may take additional time for the refund to appear in your account.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Opened food items, spices, or cosmetics.
• Custom-made or personalized products.
• Digital or downloadable items.

If you’re unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

If you received the wrong size, color, or variation, we’re happy to exchange it for the correct item (subject to stock availability). Simply reach out to our support team with your order details.

Our Commitment to Quality and Trust

At ShopiPersia, transparency, honesty, and customer satisfaction are at the heart of everything we do. We continuously strive to improve our service and ensure your shopping experience is as smooth and reliable as possible.

We believe that trust is built through care, and our Return & Refund Policy is designed to protect your rights while maintaining the highest standards of fairness and quality.

Need More Information?

For detailed terms, please visit our full policy page: https://shopipersia.com/returns-policy/

Or contact our support team anytime for personalized assistance — we’re always happy to help!

ShopiPersia – The Authentic Persian Shopping Experience
🌍 Worldwide Shipping | Trusted Service | Easy Returns